Support Center

How Do I Install the Widescreen Video Webcam?

Last Updated: Mar 20, 2018 01:42PM EDT

The Widescreen Video Webcam features full plug and play support for Windows and OS X. After plugging the camera into the computer’s USB port, you may start any application that accepts a USB video stream, such as Skype, Facetime, Stopmotion Explosion Animator, or Photobooth and begin using your camera.

NOTE: Many connection / camera recognition issues can be resolved easily by unplugging the camera and restarting your computer. When the computer reboots, try plugging the camera into a different USB port. 

Driver Installation (OS X)

The Widescreen Video Webcam features full plug and play support for OS X, no driver install required. However, exposure, brightness, contrast, saturation, and other settings can be adjusted by downloading the application below:

Note: For best results, please upgrade your version of OS X to the latest version (10.9 or newer) before using the Webcam Settings app.

WEBCAM SETTINGS APP (OS X)

After downloading, unzip and start the Webcam Settings app by double-clicking the application icon. After selecting the 1080P webcam from the drop-down menu at the bottom of the screen, you may adjust the webcam settings using the sliders.

Driver Installation (Windows)

Windows users have the option to install an additional set of drivers. These drivers may be downloaded from this link:

DRIVER DOWNLOAD (WINDOWS)

After unzipping the file above, double-click the EXE file to begin the installation process. The system will automatically run necessary files and display windows as following:

Click “Automatically run USB Video Device when you start up the computer”, and the camera icon will appear in the Taskbar.

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If you do not see the camera icon in the taskbar, then click the "USB Video Device" icon on your desktop.

Note that in some instances, the camera icon may be hidden, in which case you will need to click the upward-facing arrow in the taskbar (this screenshot is taken from Windows 10).

To display the camera controls, right-click the camera icon in the taskbar, and click "Show Main Panel".

To show an image from the camera, click the round lens-icon at the top of the panel.

Windows Troubleshooting

Some of our users have reported difficulty getting Windows to recognize the camera when it is attached to their system. In some instances this can be fixed by unplugging the camera from one USB port, and plugging it into another port.

If this does not resolve the problem, then please contact us for further assistance.

Video Capture Applications

AMCAP Capture Application (Windows)

OS X users can use QuickTime to record video from the webcam. Follow the instructions on Apple's website.

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